A lot of users who start using their first web hosting account, or switch companies, typically have queries with regard to how certain things are completed or confront predicaments when setting up different things such as e-mails, website settings, etc. This is why, many hosting providers have compiled documentation with popular questions and issues so as to help their customers get info swiftly and easily. As a result, the customer support staff representatives can dedicate more time to real issues that given clients may be encountering, because the solution for the smaller things will already be available on the Internet and customers can easily resolve them without touching base with the customer care staff. Having elaborate documentation is exceptionally important, especially for new users with zero practical experience, since the hosting service entails a vast number of features and lots of people can become perplexed about what action to take. A good knowledge base can both help you complete the things that you wish and discover how the web hosting service works in general.

Extensive Online Documentation in Hosting

If you’ve bought your very first hosting package through our company or have transferred your site over to us, you will become familiar with our services and our custom Hepsia hosting Control Panel in no time as we have compiled an elaborate online knowledge base where you can find all the information that you will ever need – both general info about the service as a whole and more specific info about the separate features that you can use and the issues that you might confront. The articles themselves are available in two locations. The whole article collection can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different features in every Control Panel section as well. You can find out how to accomplish more or less everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles offer comprehensive guides, so you’ll never become disoriented due to an unclear text. Naturally, in case you stumble upon a more specific obstacle and you do not find an adequate solution in our knowledge base, you can contact our client support staff 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with thorough technical documentation where you will see info about all the functions that our custom Hepsia Control Panel comes with, as well as solutions to different questions and challenges that you may come across. All user guides feature in-depth explanations, which goes to say that you will not have to worry about skipping something if you need to export a database, for example. The troubleshooting articles cover a variety of different probable reasons for specific issues and the solution for each one of them, so if you’re unable to send email messages although you have the right SMTP server settings, for instance, you can swiftly find out what the reason for this might be and recover the problem with a few clicks in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find applicable articles in every single section. If you’d rather check out all help articles, you can use the Help menu, which is located in the top right corner of the page.