In case you have a site, a problem might always appear and it doesn’t automatically need to be associated with the hosting service itself. For instance, something might go wrong when you update a web-based app or some critical data could be edited or erased by accident. Irrespective of what the essence of the problem may be, you’ll have to touch base with the respective help desk staff and ask them to restore a backup or to assist you in fixing the problem that you’re having. How timely they’ll do that will determine the span of time that your sites will be unreachable. For particular sites like social networks or e-shops, a continual unreachability often equals lost users and money. That said, it is quite important to use the services of a company that offers not only a very good customer service, but also a fast one.

One-Hour Response Guarantee in Hosting

Our hosting include a 60-minute response time guarantee, which goes to say that irrespective of what query or complication you might have, we will always be there to lend a helping hand. In fact, it seldom takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both technical and sales matters. Our support engineers will be at your service 24/7, even on weekends and official holidays, which implies that you will get swift assistance whenever you need it. We understand precisely how precious time can be, so by the time we answer your e-mail or support ticket, we’ll have enquired into the issue and, if we haven’t sorted it out, we’ll supply you with more info on what you need to do on your end, when the situation necessitates this. With our support services, you can rest assured that there will be someone to help you out momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a tech support ticket via your web hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain an answer within maximum 60 minutes. You can get in touch with us at all times with regards to billing, technical or general matters and given that we are on duty 24-7-365, you’ll invariably get support in a well-timed fashion. Depending on the specific question or issue, we will supply you with more info, sort out the predicament if it has been caused by something within our reach or instruct you on what to do on your end if you need to change a given setting for a web application that we can’t access. You can forget about waiting around for a whole day for every single answer. The fact is, in most cases we answer emails and tickets within 20-25 minutes max.