Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a 60 min response warranty for every support ticket or email that you send to our technical support staff. We will quickly reply to all the typical inquiries and forward the issue to our system administrators in case further assistance is required. If you order our Optional Admin Services package, we will complete any of the included server management tasks at a time that has been discussed with you in advance.
An Excellent Technical Support Service
- We will be at your disposal 24/7/365 to reply to any questions that you may have regarding our Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated hosting server. In case you also need support handling server administration tasks, you can take a glance at our Optional Admin Services package, which includes backup hard disk drive storage space, Operating System updates every week, server monitoring and restarting services, as well as problem troubleshooting and installation services.
An Intuitive Help Section
Our Control Panel was pre–installed for each dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the how–to articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Control Panel.