Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Control Panel you can find a detailed Help Center section offering a lot of educational articles and frequently asked questions. They are answered by our support team of qualified technicians. Simply type in your question and our smart software will show you the best possible answer.

  • Top quality support service

  • How–To Video Clips

  • For people who wish to discover how to solve a common problem by watching an educational video, we have added a selection of video tutorials to our Control Panel. All the how–to videos are concise and easy to understand. They offer you step–by–step demonstrations of various web site management activities.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 help desk service and feature a one–hour response guarantee. Our skillful customer service technicians will be available to you 24/7 and will solve any problem that you could possibly face within maximum sixty minutes after the trouble ticket submission. In the majority of instances, a reply will be given to you in less than twenty minutes.