Integrated Ticketing System in Hosting
Our hosting include an integrated trouble ticket system, which is part of our in-house developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in the exact same location – payments, website files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks without the need to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of educative articles, which will provide you with more information and which may help you resolve any particular problem even before you submit a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in a single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or face a challenge, you can touch base with our customer support team members on the spur of the moment without the need to sign in to an entirely different interface. You can look through your website files or check a variety of account settings whilst sending a new ticket or reading the answer to an older one. If you’ve got a multitude of tickets and you would like to track down a particular one, you can resort to the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in less than 60 minutes regardless of the nature of your enquiry or issue.