24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our hosting services come with 24/7 technical support and various means of contact. In case you do not have an account yet, you can phone us or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up obtaining a service that you can't use effectively. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the majority of providers out there, we reply to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we provide come with 24/7 customer and tech support, therefore regardless of what problem you experience, you are able to get in touch with us and we will assist you without delay. Our guaranteed answer time for any email message or support ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time hardly ever is more than 20 minutes. We also have phone support with several local numbers around the globe as well as a live chat, so that you can get in touch with us and receive more information about our solutions even if you do not have an account yet. We can help you with nearly any question or an issue you have - payment methods, package specs, email setup, web hosting account settings, etc. If you employ our services, you won't ever encounter an issue where you need to wait for a couple of days to get a problem solved like you have to do with various other companies.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide includes 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems because it'll be easier to keep track of what is going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, but it rarely takes that long to receive assistance. If you obtain the Managed Services upgrade that we supply, our administrators will also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from our company, you are able to contact us anytime using different channels and the max time that you'll need to wait for a reply is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on your server. To contact us about a technical issue, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any general questions or you would like to find out about our web hosting services before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. In the event that you'd like to have help with third-party software that you are unable to deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.