In the event that you have ever had a hosting account in the past or you have dealt with any other type of online service, you're probably well aware from personal experience that for certain things it is better to speak with a live person over the phone than to exchange tickets or e-mail messages. In order to find out more about a service before you buy it or in case something small should be made, for instance, it is really much easier and a lot faster to do it live. When you have the option to get hold of representatives by phone, it is very likely that you're using the services of a real hosting supplier, not a reseller. The level of support that you'll get over the telephone varies between different companies - from general matters to expert technical support. Typically the majority of providers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are managed via e-mail and tickets.

Phone Support in Hosting

As we have live telephone support 14 hrs per day, you'll be able to get in touch with us and talk with one of our customer support representatives to find out more about all of the hosting that we provide and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you can call us about general and billing matters, and about some technical issues. In case the problem is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, that will allow both you and our tech support crew to keep track of the info supplied by either side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply include live phone support for fourteen hours daily. In case you're unsure which plan will be suitable for your websites, you would like to find out more about a package's features or you're looking for any other type of information about our services, you'll be able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our support agents will help you. In case you already have an account, you're able to contact us about sales and general issues, although we are usually able to assist with many technical issues as well. For entirely technical issues you will need to use our built-in ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option when your issue needs additional time to be dealt with or it has to be escalated to our system administrators.