Phone Support in Hosting
As we have live telephone support 14 hrs per day, you'll be able to get in touch with us and talk with one of our customer support representatives to find out more about all of the hosting that we provide and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you can call us about general and billing matters, and about some technical issues. In case the problem is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, that will allow both you and our tech support crew to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply include live phone support for fourteen hours daily. In case you're unsure which plan will be suitable for your websites, you would like to find out more about a package's features or you're looking for any other type of information about our services, you'll be able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our support agents will help you. In case you already have an account, you're able to contact us about sales and general issues, although we are usually able to assist with many technical issues as well. For entirely technical issues you will need to use our built-in ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option when your issue needs additional time to be dealt with or it has to be escalated to our system administrators.